Returns & Refund Policy

Returns & Refund Policy | VECTOR12Volt

Effective Date: July 19, 2026

Thank you for shopping with VECTOR12Volt! We are committed to providing high-quality, dependable products designed to keep you prepared and powered when you need it most.

This Return & Refund Policy applies exclusively to products purchased directly through our website, www.vector12volt.com. If you are not completely satisfied with your purchase, we are here to help make the return or replacement process as simple as possible. We offer a standard 30-day return policy for products purchased on this website.”

Products purchased through third-party retailers are not eligible for returns or refunds through VECTOR12Volt.com.

Please review the guidelines below for information regarding returns, replacements, refunds, and eligibility requirement for items purchased on this site only.

1. 30-Day Return Window

We offer a standard 30-day return policy. You have 30 calendar days from the date your shipment was marked delivered by the carrier to request a return through our automated customer portal. If 30 days have elapsed since delivery, we unfortunately cannot offer a refund or an exchange under standard retail terms.

2. Eligibility Criteria for Automotive & Power Products

Automotive electronics, battery chargers, jump starters, and high-voltage power accessories require stringent inspection due to safety and technical compliance. To qualify for a full retail refund, your item must meet the following baseline conditions:

  • The item must be in its original, uninstalled, and unused condition.
  • The product must be housed in its original manufacturer packaging, including all inner protective plastic sheets, custom styrofoam inserts, and structural cardboard box dividers.
  • All bundled components must be accounted for and returned, including terminal clamps, 12V DC power cords, AC charging adapters, extensions, hardware kits, and the original printed instruction manuals.
  • The item must show no signs of physical damage, cosmetic wear, scuffs, structural stress, or modification.

⚠️ Strict Exclusions & Non-Returnable Items:

  • Obvious Signs of Use: Any product that shows evidence of operational use, automotive fluid contact, battery terminal wear, arc marks, or vehicle installation cannot be accepted for a standard refund.
  • Safety Hazards: Products containing deeply discharged, swollen, altered, or leaking internal lead-acid or lithium-ion batteries cannot be returned via standard postal parcel networks due to Department of Transportation (DOT) hazardous material regulations.
  • Final Sale Items: Closeout models, promotional bundles explicitly labeled "Final Sale," and gift cards are completely non-refundable.

3. How to Initiate a Return

To ensure proper credit, do not ship products back to our fulfillment warehouse without an authorized tracking number. Follow these automated steps:

  1. Visit the VECTOR12Volt Return Center linked in your original order confirmation email or via our Shopify footer menu.
  2. Enter your 6-digit Order Number (e.g., #12Volt-1001) and the exact email address associated with the purchase.
  3. Select the eligible item(s) you wish to return and choose the reason from the drop-down menu.
  4. Upon electronic validation, our system will generate a prepaid Return Merchandise Authorization (RMA) shipping label and packing slip.

4. Shipping Costs and Return Fees

Consistent with standard Direct-to-Consumer (DTC) automotive industry frameworks, shipping obligations are distributed based on the nature of the return:

  • Customer-Remedied Returns: For returns initiated due to buyer preference, mistaken model selection, fitment errors, or changed minds, the customer is responsible for the actual cost of return transportation. A flat-rate return shipping fee of $9.95 will be automatically deducted from your final refund amount when utilizing our prepaid Shopify network label.
  • Defective, Damaged, or Incorrect Deliveries: If an item arrives physically damaged from transit, exhibits a verified out-of-box component failure, or does not match the product ordered, VECTOR12Volt will waive all return shipping and handling costs. We will issue a 100% complimentary return label to expedite immediate resolution.

5. Inspection Protocol and Refund Processing

Once your return parcel is delivered to our fulfillment warehouse operations facility, it undergoes formal auditing:

  • Receiving Phase: Intake technicians cross-reference the physical contents against the authorized RMA packing slip. Items are evaluated for aesthetic damage, structural compliance, component completeness, and serial number registration uniformity.
  • Processing Window: Inspections are generally finalized within 3 to 5 business days from warehouse receipt. You will receive an automated system email notifying you whether your return has been approved or rejected based on safety and return terms.
  • Financial Settlement: Approved returns trigger an automated credit through Shopify back to your original payment method (e.g., Visa, Mastercard, American Express, PayPal, or Apple Pay). Bank settlement timelines typically require 5 to 10 additional business days to post onto your financial statement, depending wholly on your financial institution's internal processing procedures.

6. Exchanges and Warranty Services

The fastest way to ensure you receive the correct configuration or alternative model is to return the unwanted item under standard terms and independently execute a fresh transaction for the new product via the Site.

If a defect in materials or workmanship manifests after the initial 30-day retail return window, retail refunds are no longer available. Such items are governed exclusively by the comprehensive Vector Manufacturer's Limited Warranty. Please refer to your Instruction Manual or contact support to file a operational warranty or replacement claim.

7. Contact Us

If you have questions, comments, or wish to verify the status of a pending return, please contact us at:

Baccus Global LLC

Phone: 1-877-571-2391

Email: customerservice@baccusllc.com

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time

Address: 225 NE Mizner Blvd., Ste 301, Boca Raton, FL 33432